Refund policy

Return & Refund Policy

Thank you for purchasing from Mshop. We sell digital products that are delivered electronically, such as ebooks, templates, guides, AI tools, digital files, and other downloadable resources.

Because our products are digital and can be accessed or downloaded immediately after purchase, our refund policy is as follows.

1. Digital Products — No Returns

All Mshop products are digital products. Therefore, we do not accept physical returns or exchanges.

Once a digital product has been successfully delivered, accessed, or downloaded, purchases are generally non-refundable.

2. When a Refund May Be Available

A refund may be considered in the following situations:

  • You were charged more than once for the same product due to a payment or technical error.

  • You paid for a product but did not receive the download/access link because of a technical issue.

  • The purchased file is corrupted or technically unusable and Mshop is unable to provide a working replacement.

  • The product delivered is materially different from the product description or advertised contents.

  • Another refund is required under applicable consumer protection laws.

If you experience a technical issue, please contact us before requesting a refund so that we can first try to resolve the problem.

3. Duplicate Payments

If you accidentally purchase the same digital product more than once, please contact us with your order details.

After verifying the duplicate transaction, Mshop may refund the duplicate payment where appropriate.

4. Download or Access Problems

If you purchased a product but cannot access or download it, contact us at:

Email: [priyanshuchaudhary328@gmail.com]

Please include:

  • Order number

  • Email address used for the purchase

  • Product name

  • Description or screenshot of the issue

We will make reasonable efforts to resolve the issue and provide access to the purchased product.

5. Change of Mind

We do not generally provide refunds because of:

  • Change of mind

  • No longer needing the product

  • Purchasing the wrong product

  • Not using the product

  • Not getting the expected personal or financial results from using the product

  • Failure to read the product description before purchasing

Digital products provide information, tools, templates, or resources and do not guarantee a particular career, business, financial, or other personal outcome.

6. Refund Request Period

If you experience a delivery, access, corruption, or material-product issue, please contact Mshop as soon as possible after your purchase.

Refund requests will be reviewed individually based on the circumstances and applicable law.

7. Refund Processing

If a refund is approved, it will normally be processed through the original payment method, subject to the processing time of the payment provider.

Mshop will communicate the refund decision and, where applicable, the refund processing details by email.

8. Important Notice

By purchasing a digital product from Mshop, you acknowledge that you are purchasing a digital product that is delivered electronically.

Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be excluded under applicable law.

9. Contact Us

For refund, payment, or product-access questions, contact:

Mshop Customer Support
Email:[priyanshuchaudhary328@gmail.com]
Contact: [8114240276]

We aim to respond to customer-support requests as soon as reasonably possible.

Mshop